Legal
Refund policy
Fourteen days. One email. No argument and no questionnaire about why.
01The promise
14 day refund
If you are not happy with Select, email us within 14 days of your first payment and we will refund it in full. This applies to both the monthly and the annual plan. You do not have to give a reason.
This is a commercial promise on top of your legal rights, not a replacement for them. Section 05 explains how the two fit together.
02How to ask
Email [support email] from the address you paid with, or tell us which address you paid with. Say you want a refund. That is the whole process.
We will confirm by email, remove your access from the invite-only script, and send the refund back to the card or account you paid from. Stripe usually takes five to ten working days to put it back, and that part is out of our hands.
03After the 14 days
You can cancel whenever you like. Access then runs to the end of the period you have already paid for, and the script comes off your charts at the end of it.
We do not refund part-used months, and we do not pro-rate an annual plan part way through, except in the circumstances in section 06. If you are on an annual plan and your situation has changed, email us anyway. We would rather hear from you.
04Renewals you did not mean to take
If a renewal catches you out and you contact us within [7] days of the charge, having not used Select in that period, we will refund it and cancel the plan. Say so and it is done.
05Your legal rights
For digital services bought online, UK consumers normally have 14 days to change their mind. Because access to Select is granted straight after payment, and because you ask for it to be, you agree that supply begins immediately and you acknowledge that you lose the statutory right to cancel once it has been supplied in full.
That is exactly why we offer the 14 day refund above as our own promise. In practice you get the 14 days either way.
None of this affects your rights if the product is faulty, not as described, or not supplied with reasonable care and skill. If Select does not do what this site says it does, you are entitled to a remedy regardless of any time limit here.
06If we stop providing Select
If we withdraw the indicator, or TradingView removes or restricts it so that we cannot provide it, we will refund the unused part of any period you have paid for in advance, calculated pro-rata from the day access ends.
07When we will not refund
We will decline a refund where the access has been shared, resold or published, where someone has tried to copy or reverse engineer the script, or where a request is clearly being made repeatedly to get free use of the indicator.
08Chargebacks
Please email us before raising a chargeback with your bank. A chargeback takes weeks, costs us a fee, and gets you the same money you would have had from a one line email on the same day. We will always refund inside the 14 days without being forced to.
Access is removed when a chargeback is raised and is not reinstated.
09Contact
Email [support email]. We aim to reply within [two working days].